RETURNS

Our policy lasts for 15 days. If 15 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

 

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging and have a valid justification for its return.

 

Refunds (where applicable)

Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original method of payment, within a certain number of days.

 

Late or lost refunds (where applicable)

If you haven't received your refund yet, please check your bank account again.

Next step, contact your bank. It often takes some time before your refund is posted.

If you have followed all these steps and have not yet received the refund, please contact us at hola@urbandrinksmexico.com

 

Sale Items

Only regular priced items will be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email to hola@urbandrinksmexico.com and send the item to: Avenida Michoacán 9, Int. 305, Colonia Hipódromo, Ciudad de México, CP 06100, México

 

Presents

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the item, a gift certificate will be emailed to you.

 

If the item was not marked as a gift when purchased, or the gift was sent to the buyer for later delivery, we will issue a refund to the buyer and they will know of your return.

 

 

Shipping

To return your product, you must send them to: Avenida Michoacán 9, Int. 305, Colonia Hipódromo, Mexico City, CP 06100, Mexico

 

You will be responsible for paying the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the cost of shipping the return will be deducted from your refund.

 

Depending on where you live, the time it takes to receive the exchanged product may vary.

 

If you are shipping an item over $ 75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.